Best Buy, MY FOOT !
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends, I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy' . They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!! Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!' It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy . The only thing they ever discussed was the worthless extended warranty program. He said, Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy . I told him if I bought something and returned it, you would charge me a restock fee on the item and then s end me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of cancelled the transaction.
I would of gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
I checked BESTBUY website. Had to do a search on RETURNS to find their policies. (They make it difficult)
Roy is right. There's a 15% re-stock charge on certain items, including computers, GPSs, TVs, etc. There is a 25% restocking charge on appliances.
Any purchase by cash, debit card or check of 250.00 or more will be refunded by check within 10 working days of return.
Best Buy is a little hard-nosed with their customers.
NOTE: My personal experience with Best Buy has been pretty bad also. We purchased a large screen TV with an Extended warranty. Before it was 12 months old we required service. Best Buy sent out a Technician who checked on the TV and said he would be back out in 2 weeks with the parts to fix the TV, this is after we already had waited 4 weeks for the initial service. Well he comes back out, fixes the TV and leaves, he was not gone 3 minutes and the TV quit working again. My husband immediately called the tech on his cell phone and the tech said "Sorry but I have other calls to make". We called Best Buy back and they setup another appointment 2 weeks away. 2 weeks come and go and no tech shows up. We call Sony and they have a local repair service come get the TV and fix it.
6 months later the TV starts working on and off, now we can't use Sony so we are stuck with Best Buy extended warranty service. 8 months it takes them to Finally send out a tech who of course has to order the parts so there goes another week. The TV is working now but who knows how long that will last.
BEST BUY EXTENDED SERVICE SUCKS!
US $44.00
